Catalogue of Modules, University of Nottingham

N14C29 Quality Management and Techniques for Industry
(Last Updated:03 May 2017)

Year  15/16

Total Credits: 15

Level: Level 4

Target Students:  Non Business School MA/MSc students meeting pre-requisites and subject to compliance with module choice requirements, as listed in the degree programme specification. In addition, other MA/MSc students meeting pre-requisites and subject to the discretion of the Director of MSc Programmes. There is a limited number of places on this module. Students are reminded that enrolments which are not agreed by the Offering School in advance may be cancelled without notice.

Taught Semesters:

Autumn Assessed by end of Autumn Semester 

Prerequisites: A knowledge of basic statistics - the main statistical distributions, measures of location and dispersion, confidence intervals, significance testing.

Corequisites:  None.

Summary of Content:  There are two main divisions of the material:
a) Quality Management. Historical introduction to the development of quality management thinking. The need for quality, definitions, ideas and concepts of quality.
Quality gurus: Deming, Juran, Crosby, Taguchi, etc. Variation and quality improvement, problem-solving tools, Kaizen, Six Sigma. Culture change for Total Quality Management (TQM); empowerment, team-building, motivation. Business excellence awards (MBNQA, EFQM). Quality Management Systems (ISO 9000); auditing and certification. Quality economics, quality performance measures, benchmarking. Supply chain quality. Service quality.
B) Quality Techniques. Process capability: Variation Risk Management, loss functions, capability assessment. PCIs, non-normality, Six Sigma approaches. SPC charts: Shewhart charts for attributes and variables. CUSUM, EWMA. Acceptance sampling for attributes and variables. Advanced quality planning - QFD and FMEA. Quality Data management. Taguchi Statistical Robust Design. Total Preventative Maintenance.

Method and Frequency of Class:

ActivityNumber Of WeeksNumber of sessionsDuration of a session
Lecture 12 weeks1 per week2 hours
Seminar 2 weeks1 per week1 hour
Workshop 2 weeks1 per week1 hour

Activities may take place every teaching week of the Semester or only in specified weeks. It is usually specified above if an activity only takes place in some weeks of a Semester

Further Activity Details:
One 2 hour lecture per week. Two 1 hour exercise classes, two 1 hour seminar/case study and private study. Please note all non-lectures will be timetabled in the Business School

Method of Assessment: 

Assessment TypeWeightRequirements
Exam 1 80 2 Hour Examination 
Coursework 1 20 Individual computer-based assignment 

Dr A Chutani

Education Aims:  Quality and its management are key aspects of modern business, and have a great impact on both industrial and service sector enterprises. This module aims to develop an understanding of the issues involved and the approaches employed in quality management, and a knowledge of the techniques of quality improvement.

Learning Outcomes:  Knowledge and understanding
This module develops a knowledge and understanding of:

Intellectual skills
This module develops:Professional practical skills
This module develops:

Offering School:  Business School

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