Total Credits: 15
Level: Level 4
Target Students: Non Business School MA/MSc students meeting pre-requisites and subject to compliance with module choice requirements, as listed in the degree programme specification. In addition, other MA/MSc students meeting pre-requisites and subject to the discretion of the Director of MSc Programmes. There is a limited number of places on this module. Students are reminded that enrolments which are not agreed by the Offering School in advance may be cancelled without notice.
|Autumn||Assessed by end of Autumn Semester|
Prerequisites: A knowledge of basic statistics - the main statistical distributions, measures of location and dispersion, confidence intervals, significance testing.
Summary of Content: There are two main divisions of the material:
a) Quality Management. Historical introduction to the development of quality management thinking. The need for quality, definitions, ideas and concepts of quality.
Quality gurus: Deming, Juran, Crosby, Taguchi, etc. Variation and quality improvement, problem-solving tools, Kaizen, Six Sigma. Culture change for Total Quality Management (TQM); empowerment, team-building, motivation. Business excellence awards (MBNQA, EFQM). Quality Management Systems (ISO 9000); auditing and certification. Quality economics, quality performance measures, benchmarking. Supply chain quality. Service quality.
B) Quality Techniques. Process capability: Variation Risk Management, loss functions, capability assessment. PCIs, non-normality, Six Sigma approaches. SPC charts: Shewhart charts for attributes and variables. CUSUM, EWMA. Acceptance sampling for attributes and variables. Advanced quality planning - QFD and FMEA. Quality Data management. Taguchi Statistical Robust Design. Total Preventative Maintenance.
Method and Frequency of Class:
|Activity||Number Of Weeks||Number of sessions||Duration of a session|
|Lecture||12 weeks||1 per week||2 hours|
|Seminar||2 weeks||1 per week||1 hour|
|Workshop||2 weeks||1 per week||1 hour|
Method of Assessment:
|Exam 1||80||2 Hour Examination|
|Coursework 1||20||Individual computer-based assignment|
Dr A Chutani
Education Aims: Quality and its management are key aspects of modern business, and have a great impact on both industrial and service sector enterprises. This module aims to develop an understanding of the issues involved and the approaches employed in quality management, and a knowledge of the techniques of quality improvement.
Learning Outcomes: Knowledge and understanding
This module develops a knowledge and understanding of:
Offering School: Business School
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